The assessment and certification of a management system by an independent, competent third party, such as DQS, generates valuable benefits for the client. A DQS certificate will serve as evidence for a suitable and effective management system with the capability to continuously meet customer expectations as well as regulatory and statutory requirements.
During an assessment qualified and experienced assessors review the management system and its processes for ongoing suitability and effectiveness in light of changing markets and environment. By identifying improvement potential, assessors enhance the organization’s ability to meet established goals and confidence on the client and the certified management system, which has been assessed and certified to recognized standards and specifications.
The certification rules of the DQS Group can be found here.
Independence and Impartiality
DQS UK and its assessment and review personnel are obliged to conduct their evaluations and reviews with the highest professional reliability and the required technical knowledge and competence. By way of internal regulations and processes, they are protected and at all times remain free from any possible influence with regards to their evaluation or review results, especially from persons or groups interested in the results of the respective evaluation or review. This also applies without any restrictions to any possible influence of financial nature.
DQS UK warrants the independence of its personnel in charge of the reviews. The volume of payment to any person taking part in the certification decision making is neither related to the number of reviews conducted, nor is it related to the review results.
DQS UK commits itself to impartiality in the conduction of its certification activities and ensures that any conflicts of interest are identified, analysed and eliminated, so that the objectivity of its certification activities is fulfilled at all times. The detailed DQS UK Policy on the Independence and Impartiality shall be provided on request.
Complaints and Appeals
We are committed to providing an effective, efficient and customer-oriented service to all our customers, however we recognize that on occasion, it may be necessary for our customers to raise a complaint or appeal. For this reason, DQS UK is open to all feedback and are dedicated in effectively processing customer feedback, ensuring appropriate actions are taken.
In all cases, DQS will appoint a senior member of the team, who has not been directly involved in the assessment or decision-making process for the complainant/appellant organization.
If there is cause for complaint, it shall be made in writing by post, email or our customer feedback form. Your complaint will be logged within the DQS database, initiating our complaint process. A senior member of team is assigned and to acknowledge receipt within 2 working days. An investigation shall be launched, a review of any actions required will be addressed by the appropriate channels to provide a final decision. Feedback of results and any further actions will be provided to the complainant. While DQS are dedicated to providing feedback of results within 30 days, it should be noted that each case can vary in relation to timescales and are dependent upon the severity of the complaint. If an extension period is required to effectively complete the investigation, the complainant will be informed.
Our customers have the right to appeal and shall notify DQS in writing, the appeal will be logged within our database and a senior member of the team will be assigned to investigate the appeal. A senior member of the team will confirm receipt of the appeal within 2 working days and begin an independent investigation into the appeal. We aim to inform the appellant of a decision within 14 working days, if an extension period is required, the appellant will be informed of the status. In the event the decision is not accepted, we will begin the arbitration process as per our customer contract. A final decision will be shared with the appellant.
Collection, processing and use of personal data on request
The use of our website is generally possible without providing personal data. You are neither obliged to visit this website nor to provide any personal data. If you do not provide us with personal information, you may not be able to use certain functionalities of this website. Otherwise there will be no consequences for you. As far as personal information (such as name, address or e-mail addresses) is collected on our site, this is done on a voluntary basis, except in the cases expressly described below. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can have security risks. A complete protection of data against access by third parties is not possible.
If the processing of your personal data is based on your consent, you have the right to revoke your consent at any time with the consequence that the processing of your personal data will become inadmissible for the future. However, this does not affect the legality of the processing carried out on the basis of the consent until revocation.
Data processing to enable the use of the website
When you visit our website, we collect the necessary information to enable you to use it. This includes your IP address and data about the start, end and subject of your use of the website as well as any identification data (e.g. your login data when you log into a secure area). This data is used to provide and design the service according to requirements. They are always deleted as soon as they are no longer required and there are no storage obligations. For the processing of pseudonymous user profiles for web analysis see section 5.
Consent to cookies and web analysis
When you visit our website, a so-called “cookie banner” appears, with which we ask you for your consent to set cookies to optimize the website (see paragraph 4) and for web analysis (see paragraph 5). If you agree, we will proceed as described in more detail in the following two sections. There you will also find information on how you can revoke your consent at any time and prevent the setting of cookies or web analysis.
If you visit our website and give your consent (see section 3), it may be that information in the form of a cookie is stored on your computer. Cookies are small text files that are sent from a web server to your browser and stored on your computer’s hard drive. This makes it possible to recognize you when you visit the website again. In this way we can guarantee a better functionality of the site and carry out e.g. web analyses (see paragraph 5). Most browsers are set to automatically accept cookies. You can deactivate the storage of cookies in your browser and have the possibility to delete them from your hard disk at any time. We would like to point out to you that a use of our offers on the website without cookies may only be possible to a limited extent. However, you can also use your browser only to prevent certain cookies from being set (e.g. cookies from third parties), for example if you want to prevent web tracking. Please refer to your browser’s help function for more information.
Web analysis (Google Analytics)
Legal basis for processing
The legal basis for processing depends on the purpose for which the data are processed. We collect, as described under item 5, data for pseudonymised user profiles to improve the website on the basis of the applicable data protection law for media.
Transmission to third parties and in countries outside the EU
Your personal data will only be transmitted to third parties, if this is legally permitted or if you have given your prior consent. For example, we may transfer data to other companies of the DQS group, if this is necessary to respond to a request you have made. We will only disclose your data to government authorities within the framework of legal obligations or as a result of an official order or court decision. A transfer to recipients outside the EU only takes place if it is ensured that the recipient of the data guarantees an adequate level of data protection and that there are no other interests worthy of protection against the data transfer. Should you have any questions in this regard, please contact our data protection officer (see Section 11).
The data collected by Google Analytics in the form of pseudonymous user profiles (section 5) will be deleted no later than 38 months after the last new entry in the respective user profile. In all other respects we delete your personal data as soon as they are no longer needed for the purposes pursued with the collection and processing and as far as no legal storage obligations stand in the way.
DQS has taken the necessary technical and organisational measures to protect the personal data you provide from loss, destruction, manipulation and unauthorised access. Our employees and all persons involved in data processing are obliged to comply with data protection laws and to treat personal data confidentially. Our employees are trained accordingly. Both internal and external tests ensure compliance with all data protection relevant processes at DQS.
To protect the personal data of our users, we use a secure online transmission procedure, the so-called “Secure Socket Layer” (SSL) transmission. You can recognize this by the fact that an “s” (“https://”) or a green, closed lock symbol is added to the address component http://. By clicking on the icon you will receive information about the SSL certificate used. The display of the symbol depends on the browser version you are using. SSL encryption guarantees the encrypted and complete transmission of your data.
Your rights regarding personal data
The data protection law grants you a number of rights with regard to data concerning your person (so-called rights of data subjects). In general, these are the right to request information about your personal data stored by us, as well as the right to correct, delete or restrict the processing of these data and to object to the processing. Whether and to what extent these rights exist in individual cases and what conditions apply depends on the law (until 25 May 2018 from the Federal Data Protection Act, from 25 May 2018 also from the EU Basic Data Protection Ordinance). The basic EU data protection regulation also grants you the right to data transferability. If you have given your consent to the processing of your personal data, you can revoke this at any time with effect for the future. They also have a right of appeal to the competent data protection supervisory authority. However, if you have any questions or complaints regarding data protection at DQS, we recommend that you first contact our data protection officer (see Section 12).
No automated single decision
As far as this is not exceptionally necessary for the conclusion of a contract or permitted by law (as in the case of age verification) we do not use your personal data for automated individual decisions.
How can you contact us?
You will find our contact details as the responsible body in the imprint.
If you wish to exercise the rights mentioned under item 10 or if you have any questions about data protection with us or this data protection declaration, you can also contact our data protection officer: firstname.lastname@example.org
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