“During an assessment, qualified and experienced assessors review the management system and its processes for ongoing suitability and effectiveness in light of changing markets and environments. By identifying improvement potential, assessors enhance the organization’s ability to meet established goals and confidence of the client and the certified management system, which has been assessed and certified
to recognised standards and specifications.
DQS respects the importance of impartiality in carrying our assessment and certification activities. Potential conflict of interest is managed in order to
assure the objectivity of all certification activities.
Corporate policies and guidelines of the DQS Group have been established and implemented accordingly. The value of certification is the degree of confidence and trust that is established by an impartial and competent assessment by DQS. The customers of certified organizations and end users expect to be able to rely on the value of certificates issued. To promote this confidence, DQS takes into account the following principles in all of its activities:
- Responsiveness to complaints
- Ethical business practices”